Vipergear Warranty Policy
I. Warranty Agreement
Vipergear guarantees that all Vipergeark manufactured products undergo strenuous quality control testing before delivery.
In the event that any product defect (nonconformity) occurred with respect to the product,
Vipergear will provide product repair and replacement service within the warranty period according to this agreement.
II. Duration of Warranty
Examination, repair and replacement parts are provided free of charge for the following:
Three-Year (3-yr) Warranty
All Embedded Peripheral Products
Two-Year (2-yr) Warranty
Duration: Lifetime Warranty
Vipergear Replica Indicator Lenses
Bl50/52, HAF, MLU
III. Warranty Terms
In-warranty service: If the product was serviced or replaced within the original warranty period, Vipergear will issue service free of charge, or you will receive a replacement of your original product.
Out-of-warranty service: If the product was serviced out of the original warranty period, you will be charged a fee, and the serviced device will have an additional half year warranty.
IV. Definition of Duration of Warranty
Vipergear manufactured products will be free from defects based on conditions and durations mentioned above from the date of initial purchase.
Invoices or shipping documents must be presented when claiming warranty. If such document(s) cannot be presented, the manufactured date will be considered the 1st date of Warranty.
V. Repair and Replacement Guidelines
Customers with Vipergear manufactured products are entitled to repairs or replacement of product within the duration of the warranty.
Replacement products are guaranteed to have similar or exact specification items and components.
VI. The Warranty is NOT subject to the following conditions:
Manufactured products misused or abused due to non-compliance with the respective Vipergear’s product manual.
Any damage caused by Natural Disasters, such as floods, conflagrations, earthquakes, lightning, typhoons, etc.; Actions of Intent, such as bumping, hammering, etc.; Computer Malfunction, or other abnormal uses.
Any damage caused by the repair or modification by anyone other than Vipergear-authorized personnel with a Vipergear-approved component.
Any damage caused by a computer virus.
Any damage resulting from physical/electronic/electromagnetic pressure and interference, unstable or misused power supply, lightning and static electricity, flame or other acts of God, etc.
Any damage caused by exposure to improper environments for the specified device, such as high temperature, high humidity, etc.
Any damage caused by mishandling during the transportation to Vipergear for repair.
Any damage caused by any research or development usage or professional testing/examination.
Vipergear does not warrant, and shall not be responsible for any loss of data/software stored or installed in any manufactured products, including returned units.
Any improper action that causes the flash to exceed the lifespan limitation.
VII. Standard Procedure of Claiming Warranty
Apply for RMA service on the Warranty page (on the Vipergear website).
Registered customers can log in to “My Account” to apply for an RMA number.
Please check the Vipergear official website (https://www.vipergear.eu) or contact our Sales Department for more details.
Please send an EMAIL to the Vipergear Sales Department regarding the detail of the defect. Complete the RMA request form with ship-to address, contact information, RMA number clearly marked on the parcel.
The customer is responsible for the one-way freight, and insurance (optional).
Vipergear Sales Department must receive the RMA product within 30 days after the RMA number is generated.
Diezestaat 5, 9406 RD, Assen, The Netherlands
RMA Charge: The Vipergear RMA Department will check the mechanical appearance and any damages within 3 working days after receiving the RMA item(s).
A maintenance offer will be provided to clients and the decision of acceptance or rejection must be returned within 3 working days, or the client is deemed to have waived their rights.
VIII. DOA Policy
All Vipergear manufactured products are under DOA “defect on arrival” policy within 45 days from the invoice date.
This does not apply to any products that have been repaired, misused, or any other improper actions that lead to malfunction on the customer site.
Vipergear will provide a replacement product to customer in a timely manner after Vipergear receives the defective sample.
Products that have been in use beyond the DOA period will only be repaired under the terms of the Vipergear warranty statement.
IX. Product Change Notice (PCN) / Product End Of Life (EOL)
Vipergear will provide a 30 days notice of the last purchase day when the affected product can be ordered.
Modifications can include replacement of essential component(s), product enhancement, etc.
Customers can continue to place orders for these products after receiving the PCN or EOL of the item.
In the event of a warranty request for a product that has been discontinued or is no longer serviced, Vipergear will offer a comparable substitute product or refund base on the current price.
This warranty is complete and supersedes all other warranties and representations, whether oral or written, between you and Vipergear.
Vipergear is obligated to provide warranty service, but the related cost of replacing material and components will be charged if the Duration and Warranty Terms does not apply. Please refer to Vipergear for further details regarding these charges.
The Vipergear RMA department will make the final decision on repairing the RMA product with an equal or better replacement.
Please refer to Vipergear for further details if the defective manufactured product has been phased out or if the replacing material is out of stock.
The warranty is invalid when Vipergear sticker or logo is removed or damaged in any way beyond identification (if applicable).
This warranty policy only covers Vipergear manufactured products with a defect or components that need to be replaced.
This warranty policy is effective to all Vipergear manufactured products shipped out after 1st January, 2018.
Vipergear does not provide service under circumstances other than previously mentioned in the warranty policy, nor carry any other implicit, explicit, or subsidiary obligation in the warranty policy. Please refer to, and only to, the warranty policy for Vipegear service obligation. The warranty policy supersedes any other promise in oral or written form. The warranty policy does not cover any random, extraordinary, direct or indirect damage that comes with the manufactured product, even when Vipergear has been notified of the possibility of such damages. All actions of repair, replacement, or refund by Vipergear are in fulfillment of the promises indicated under the warranty policy.